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Technology Support Specialist I
$66k-82k (estimate)
Full Time | Banking 2 Weeks Ago
Save

Wilson Bank & Trust is Hiring a Technology Support Specialist I Near Lebanon, TN

Technology Support Specialist I
Job Description and Responsibilities:
Administer Microsoft Windows, iOS, and Android OS devices. Troubleshoot computers, printers, phones, mobile devices, applications, and basic network issues while adhering to established bank security policies. Provide assistance by answering support phones and working within the ticket system, as well as offering support and guidance to Tier 1 support. Conduct testing and document new systems and integrations. Collaborate effectively with end users, customers, outside consultants, engineers, and other support technicians Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program. Participation in outside community events. Ability to explain, promote, and sell the products and services of Wilson Bank & Trust. Perform other duties as assigned by the Application & Support Manager or other bank management.
Job Requirements and Qualifications:
0-3 years of technical knowledge on computers, mobile devices, and current Microsoft OS and Microsoft Office, banking experience a plus. Developing proficiency in MS Active Directory, Windows OS, Office, Citrix desktop environments, MDM, asset management, and phone systems. Developing experience with Server OS and working within a VMware server environment, Mitel (ShoreTel) phone experience is a plus. Gaining familiarity with supporting Apple mobile devices, with Android devices being an additional advantage. Developing troubleshooting skills and the ability to see problems through to completion. Adherence to technology department SLAs for ticket and customer resolution. Effective communication and writing skills for interactions with end users, customers, outside consultants, engineers, and technicians. A and Network certifications are advantageous. Gaining project management and task prioritization skills, even in stressful situations. Occasional ability to lift and carry up to fifty (50) lbs. Availability to work half-day Saturdays on rotation. Access to own vehicle for travel to and from remote offices as needed.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$66k-82k (estimate)

POST DATE

05/05/2024

EXPIRATION DATE

07/02/2024

WEBSITE

wilsonbank.com

HEADQUARTERS

HARTSVILLE, TN

SIZE

200 - 500

FOUNDED

1987

TYPE

Public

CEO

GLEN HAYNES

REVENUE

$50M - $200M

INDUSTRY

Banking

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About Wilson Bank & Trust

Wilson is a financial institution that provides deposits, loans, mortgage and credit card services for individuals and businesses.

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The job skills required for Technology Support Specialist I include Troubleshooting, Microsoft Office, Active Directory, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technology Support Specialist I positions, which can be used as a reference in future career path planning. As a Technology Support Specialist I, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist I. You can explore the career advancement for a Technology Support Specialist I below and select your interested title to get hiring information.

If you are interested in becoming a Technology Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technology Support Specialist job description and responsibilities

A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.

04/02/2022: Pine Bluff, AR

Technical support positions are highly specialized, and may focus primarily on networking, security, customer tech support, hardware, or software.

02/26/2022: Hopkinsville, KY

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

02/21/2022: Vallejo, CA

Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers.

02/25/2022: Los Angeles, CA

Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

04/01/2022: Galveston, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technology Support Specialist jobs

Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.

04/23/2022: Toledo, OH

The minimum education requirement for a technical support specialist role can vary from position to position.

05/07/2022: Florence, AL

Most technical support specialists acquire at least some on-the-job training after they are hired.

04/01/2022: San Antonio, TX

Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.

02/22/2022: Racine, WI

A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.

04/05/2022: Tampa, FL

Step 3: View the best colleges and universities for Technology Support Specialist.

Butler University
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